Welcome to our help center.
Here you will find answers to the most frequently asked questions about our products, orders, delivery, and returns.

🛋️ Orders & Products

How to place an order?
Simply add your favorite items to the cart, then follow the steps.
You can also contact us on WhatsApp for any assistance.

Do you offer custom products?
Yes! For some models, you can choose the color, size, or finish. Contact us on WhatsApp to customize your order.

Can colors vary?
Slightly, depending on the light and the screen used. If you want a precise shade, contact us to see more photos or samples.

🚚 Delivery

What are the delivery times?
Our delivery times vary between 2 and 5 working days depending on the product and the city.

Is delivery free?
Yes, delivery is free everywhere in Morocco 🇲🇦.

Can I change my address or delivery date?
Yes, just contact us as soon as possible after your order.

💳 Payment

What payment methods are available?

• Cash on delivery 
  

• Bank transfer upon request

🔄 Returns & Exchanges

Can I return an item?
Yes, within 15 days of receipt.

How to make a return?
Contact our customer service on WhatsApp. We will arrange the return or exchange according to your situation.

Are personalized products exchangeable?
Custom-made items are neither returned nor exchanged, except in case of manufacturing defect.

💬 Customer Service

How to contact you?

• WhatsApp: 0653142412
  

• Instagram: @Tapisserie.mahmoud
  We answer every day from 9 a.m. to 8 p.m.

🌿 About TapisserieMahmoud

We create unique decorative pieces with a bohemian and contemporary design.
Each item is chosen to sublimate your interior with taste, elegance, and authenticity.

🧡 Need more help?
Contact our team: we are always happy to assist you!